We want all mamas to feel beautiful and completely in love with their Mama + Mimba Maternity pieces. If you experience an issue with your order, we will gladly accept an exchange or refund. Please make sure you have read and understood our return policy before initiating your return or exchange request.
To start a return or exchange request, please fill out our Returns & Exchanges Request Form. Once received, returns and exchanges requests are processed within 1-3 business days.
We have a 10-day return policy, which means you have 10 days from when your order was received to initiate a return or exchange request.
Return & Exchange Eligibility Requirements
- Your return or exchange request was initiated within 10 days of receiving your order
- Your returned item(s) is unused, unworn, unwashed, unscented (i.e. having no perfume/other scents on the fabric), and with original tags
- Your returned item(s) was shipped back to us within 7 days of receiving your prepaid return label
- All returned items that are sent to us without first completing our Returns & Exchanges Request Form will not be accepted
- All sale items and gift cards are FINAL SALE and are not eligible for returns or exchanges
Mama + Mimba Maternity reserves the right to deny a refund or exchange request if the returned item(s) does not meet the Return & Exchange Eligibility Requirements listed above.
How Returns & Exchanges Work
Once your return or exchange request is processed, we will email you a prepaid return label and instructions on how to ship your item(s) back to us. We kindly ask that you ship back your item(s) within 7 days of receiving your prepaid return label.
Once we receive and inspect your item(s), you will be notified via email if we have approved or rejected your refund or exchange request. Please note, we only accept items that are unused, unworn, unwashed, unscented (i.e. having no perfume/other scents on the fabric), and with original tags.
Once your returned item(s) is received and approved, we will issue a full refund (excluding the original shipping cost) to the original payment method of the order. Refunds usually take between 5-10 business days to appear on your bank account or credit card, but please check with your banking institution or credit card company for more information.
Once your returned item(s) is received and approved, we will issue store credit (in the form of an e-gift card) that equals the total amount paid for by the item (including the original shipping cost). You can then use your store credit to place a new order for the item you wish to exchange.
We do our very best to provide quality assurance to all Mama + Mimba Maternity pieces. In the unfortunate case an item you receive is damaged or torn, please email us a clear photo of the damaged item (at firstname.lastname@example.org) within 3 days of receiving your order. We will email you instructions on how to proceed with either a return or exchange request for the damaged item.